Softamycin · Laboratory Information System
A purpose-built platform for your diagnostic centre. Registration, samples, results, reports, billing, inventory and staff attendance in a single login, running on your own server.
This report was issued by your laboratory and has not been altered.
The product of a pathology lab is the report a patient carries home: accurate, on time, and trusted. Off-the-shelf software treats your lab as one of thousands on a shared platform. Softamycin is built the other way around. It starts from how your lab actually works and makes that faster, safer, and cheaper to run.
One sample, tracked end to end
Illustrative timeline. Every step is time-stamped against the barcode, so the lab always knows where a sample is and how long it has been there. Reference ranges match the patient's age and sex, flags are computed automatically, and critical results (such as a platelet count of 18 ×10³/µL) are always double-confirmed before they can be saved.
What it does
The systems most labs juggle separately (a LIS, a billing tool, a referrer portal, an inventory register and a biometric attendance app) are one connected platform here.
Live bill preview before anything is final: itemised tests, packages at real prices, discounts with reasons, and an audited invoice.
Barcodes at collection, order-wise collect and receive, typed barcodes always double-confirmed, and clean recollection on rejects.
Order-grouped worklist with auto-calculations (eGFR, BMI, formula tests), differential checks, reruns, microbiology, and a three-step release: the technician saves, a senior technician reviews, and only the doctor approves.
Branded PDFs with age/sex ranges, methods, interpretations, a BMI gauge, pathologist signatures and a QR code for online verification.
Referring doctors and clients register, collect and print only their own patients' reports, scoped strictly to their code.
Receive reagent lots, record consumption, and see live balances with expiry and low-stock alerts. Every movement is audited.
GPS geofence plus face recognition, so attendance can't be faked from home or by a colleague. Leave and approvals included.
Per-user permissions and a complete audit log of who did what, and when, across every module.
Everything runs on one database, on your lab's own server
At a glance
In the patient's hands
| Test | Result | Ref. range |
|---|---|---|
| Haemoglobin | 9.2 L | 13.0–17.0 |
| Total leucocyte count | 7.4 | 4.0–11.0 |
| Platelet count | 88 L | 150–450 |
BMI 22.4 · Normal. The needle shows where the patient sits between underweight and obese.
The report is the lab's brand. Every one carries the right reference ranges for age and sex, clear flags, the pathologist's signature and a QR code that opens a verification page.
08:57
Punched in · Morning shiftStaff punch in on their phone only when they are physically inside the lab's geofence and their face matches their profile. No proxy punches, no disputes over hours.
Graphical reports
A bare number means little to most patients. The software prints the most important results as clear, colour-coded graphics, starting with the speedometer-style BMI gauge. The same treatment can be added to any other test on the report.
Example values. Graphics can be added for any test, such as the lipid profile, thyroid, eGFR stage, haemoglobin or liver panel, and styled to your lab's report design.
Clinical intelligence
Some results are not measured on an analyzer. They are calculated from several values, and the right formula depends on who the patient is. The software does this automatically at result entry, so a technician never works it out by hand or picks the wrong equation. eGFR is the best example.
What goes in
Children · under 18
eGFR = 107.3 ÷ (Scr ÷ Q)
Q = median serum creatinine for the child's age and sex. Up to 14 years: Q = 0.0270 × age + 0.2329 (mg/dL); from 15 to 17 years, age- and sex-specific Q values are used. No height is needed.
Example: boy, 8 years, creatinine 0.5 → Q = 0.449 → 96 mL/min/1.73m²
Adults · 18 and over
eGFR = 142 × min(Scr/κ, 1)α × max(Scr/κ, 1)−1.200 × 0.9938age × 1.012 [if female]
κ = 0.7 (female) or 0.9 (male) · α = −0.241 (female) or −0.302 (male)
Example: woman, 62 years, creatinine 1.3 → 46 mL/min/1.73m², stage G3a
Why it is complex, and what the software handles on its own:
Machine interface safeguard
Results come straight from the analyzer through the machine interface. Where the analyzer sends the unit along with the value, the software also checks that it matches the unit set for that test on the report. A mismatch is never printed silently: the result is held and flagged, or converted using the approved factor, before it reaches the pathologist.
Collection to report Unique to this software
Most lab software stops at the barcode. Here, the details captured at the collection site or during home collection (fasting status, sample time, height, weight, clinical history, urine volume) are carried through to result entry. They feed calculations, shape interpretation and print on the report, so nothing is retyped or lost on paper.
1At collection
Mandatory fields per test, so the phlebotomist can't skip what the result depends on.
2At result entry
3On the report
Sample collected in the fasting state as recorded at collection.
Illustrative example. Which details are captured, and for which tests, is set in the master sheets and can be changed at any time.
Order in the software
Every TRF that arrives from a B2B client, whether a collection centre, hospital or corporate, is scanned into the software when the sample is received. It is attached to that order and can be opened by the lab team at registration, result entry and approval.
Always in the loop
Referring doctors, collection centres, hospitals and corporate clients get automatic WhatsApp, SMS or email updates on the status of their samples, not just the final report. Nobody has to phone the lab to ask what is happening.
Which messages each client receives, on which channel, and the wording, are all set in the master. Every message sent is logged against the sample.
12 samples received at the lab.
09:05Sample 00057 (LFT) rejected: haemolysed. Please recollect today.
09:20Sample 00042: platelet count 18 ×10³/µL. Please inform the treating doctor.
10:48Sample 00061 (Peripheral smear) on hold: the pathologist needs the patient's clinical history. Reply here to add it.
11:409 reports ready. Download PDFs
12:15Patient safety Unique to this software
Tests like blood grouping and rapid card tests are read by eye and typed in by hand. There is no analyzer printout to cross-check, so one wrong click can mean a wrong blood group or a missed positive. This software requires two different technicians to enter the result independently before it can be released. Off-the-shelf lab software does not offer this.
ATechnician 1 · first entry
Saved and hidden from Technician 2
BTechnician 2 · blind second entry
Cannot see the first entry
Applies to any manual-entry test set in the master: blood grouping and Rh typing, and rapid cards such as HIV, HBsAg, HCV, dengue NS1/IgM, malaria antigen and urine pregnancy. Critical results are always double-confirmed before they are saved.
Every result in the critical range, whether it comes from an analyzer or is typed in, must be confirmed a second time before it can be saved. There is no setting to skip it.
Planned next — improbable-value guard: beyond the critical range, values so rare they are almost never genuine (a haemoglobin of 25 g/dL, a potassium of 9 mmol/L) will be treated as suspect by default, and will always demand reconfirmation on the same sample or a fresh repeat sample before they can be released.
Every result carries its source. Values typed by hand are clearly marked on the worklist, at approval and in the audit trail, so the pathologist knows exactly which numbers did not come from a machine.
Barcodes are normally scanned. If a label won't scan and the number is typed in by hand, it must be typed a second time to confirm, so a sample can never be linked to the wrong patient by a typing slip.
Three-step release
Every report passes through three sets of hands before it can print. A technician saves the values, a senior technician reviews every one of them, and only the doctor can approve and sign. Each step is a separate permission, so a junior technician cannot clear their own work, and nobody can approve a result that has not been reviewed.
The order is enforced by the system itself, not by hiding buttons: approval is refused outright while anything still awaits review, and no report can print before the doctor signs. Every step records who did it and when, in the audit trail. This covers numeric results, descriptive reports and cultures alike; editing a value at any stage sends it back for a fresh review.
Faster reporting
When every parameter of a test is within its normal range and all safety conditions are met, the result is approved automatically and the report is released at once. The pathologist's time goes to the abnormal and critical results that need a human eye, and normal reports reach patients and doctors much faster.
The conditions are set in the master and can be changed at any time: which tests qualify, the limits used, and which checks must pass. Anything that fails a condition goes to the pathologist as usual, and every auto-approval is recorded in the audit trail.
Intelligent matching
When a sample is registered, the software checks it against earlier records for the same patient. Repeats are recognised and linked instead of being treated as a brand-new, unrelated sample.
Built for you, not for everyone
Generic software asks the lab to change to fit the software. This works the other way round. Every screen, rule, report and workflow can be shaped to how your lab runs. The things you change often are kept in master sheets that authorised staff edit directly, with no developer and no waiting.
Master sheets
| Test | Sample | Price ₹ | TAT | Method |
|---|---|---|---|---|
| Complete Blood Count | EDTA | 350 | 4 h | Impedance / flow |
| HbA1c | EDTA | 450 | 6 h | HPLC |
| Lipid Profile | Serum | 600 | 6 h | Enzymatic |
| Thyroid Profile (T3, T4, TSH) | Serum | 550 | 8 h | CLIA |
Illustrative mock-up. Prices and methods are examples.
Your data, your control
Your patients, reports, billing, staff records and files sit on a dedicated server that the lab hosts and owns. Nothing is stored on a shared vendor platform, so the data is always in your control.
All of the lab's data (patients, results, reports, billing, staff and business records) belongs to the lab and can be exported at any time. The software itself, including its entire source code, design and logic, remains the intellectual property of the developer. It is provided for the client lab's use and cannot be claimed, copied, resold or transferred.
Side by side
32 points of comparison, from cost and data ownership to patient safety, reports, staff and growth.
| Consideration | This system | Typical off-the-shelf LIS |
|---|---|---|
| Cost & ownership | ||
| Pricing model | One platform with no per-user or per-report meter | –Monthly SaaS, often billed per user, per report or per branch |
| Your data | Entire database on a separate server hosted by your lab, always in your control | –Stored on a shared vendor cloud alongside other labs |
| Third-party services | WhatsApp, SMS, telephony and payment accounts in your lab's name, paid at provider rates | –Bundled by the vendor, often with a mark-up |
| Lock-in | Your data is yours; export all of it at any time | –Export friction and migration fees to leave |
| Fit & customisation | ||
| Fit to your workflow | Modelled on your current screens, catalogue and rules | –Generic; staff retrain to the vendor's way |
| Master sheets | Your team edits prices, packages, ranges, discounts and templates directly | –Limited admin settings; most changes need the vendor |
| Customisation speed | New screens, rules and reports built for you within days | –Vendor ticket: weeks, or declined |
| Lab & patient safety | ||
| Manual-entry tests Unique | Blind double entry by two technicians for blood group and rapid cards | –Single entry by one person, no cross-check |
| Collection-site details Unique | Fasting, sample time, height, weight and clinical history flow into results and the report | –Stops at the barcode; details stay on paper or are retyped |
| Analyzer interface | Results imported automatically, with units checked against the report unit where the analyzer sends them | –Results imported as sent; unit errors pass through |
| B2B requisition forms | Scanned and attached to each order, visible to the lab team for checks and disputes | –Paper files, hard to find when a client disputes a test or bill |
| Manual entries | Every hand-typed result is clearly marked on the worklist, at approval and in the audit trail | –Typed and machine values look the same |
| Auto-approval | Normal results approved automatically under conditions you can change at any time, for faster reports | –Every result waits for manual approval, or fixed rules the lab can't change |
| Typed barcodes | A barcode typed by hand instead of scanned must be typed twice to confirm | –Typed once; a slip can link the sample to the wrong patient |
| Repeat samples | Returning patients, recent repeat tests and reruns recognised and linked automatically | –Each visit treated as new; duplicates and repeats go unnoticed |
| Critical values | Always double-confirmed before saving, plus automatic alerts to the doctor | –Flag on the report only |
| Result release | Three people in order: technician saves, senior technician reviews, doctor approves; the sequence is enforced | –A single approve click, often by the same person who entered the result |
| Complex calculations | eGFR by age (Pottel for children, CKD-EPI 2021 for adults), BMI, LDL and more, recalculated on any correction | –One fixed formula, or worked out by hand |
| Reports | ||
| Client updates | Automatic status updates: rejections with reasons, holds, critical results, requests for clinical history, and reports | –Clients phone the lab to ask; rejections found out late |
| Report quality | QR-verified, pathologist-signed, branded, with age/sex reference ranges | –Often template-limited |
| Graphical reports | BMI speedometer gauge, colour-coded bands and trend charts for any test | –Plain numbers and flags |
| Report delivery | Instant WhatsApp, SMS and email delivery with OTP download | –Print, or a separate portal |
| Operations & staff | ||
| Inventory + attendance | Included, in the same login | –Separate products, or not offered |
| Attendance security | Facial landmark match plus GPS geofence on every punch | –Card or fingerprint machine, or a separate app |
| Files & spreadsheets | Built-in Lab Drive and Sheets on your own server, linked to live lab data | –Personal Google Drive, WhatsApp and USB drives |
| Customer care | Staff can work from home through a CRM tailored to your cloud telephony provider, with masked numbers and full tracking | –Front-desk phones only |
| Patients, marketing & growth | ||
| Website, CRM & payments | One patient record from website booking to payment to report | –Separate website vendor, CRM and gateway, reconciled by hand |
| Loyalty & offers | Membership plans, loyalty points and coupon codes applied automatically at billing | –Separate tool, or tracked manually |
| Marketing analytics | Facebook, Google Ads and social media data tied to real bookings and revenue | –Each platform's own dashboard, no link to revenue |
| Search engine optimisation | Keyword-specific pages built from the live test catalogue, with Search Console tracking | –Separate web agency, if at all |
| Lost clients | Weekly list of clients who stopped or slowed sending samples, with follow-up tasks | –Noticed months later in the accounts, if at all |
| Business metrics | Built around the owner's own questions; new ones added on request | –Fixed report pack; custom reports cost extra |
"Typical off-the-shelf LIS" describes patterns common to generic SaaS lab products, not any one named vendor.
The owner's view
Protected revenue
Every test is priced from the catalogue and every discount is reasoned and logged, so billing leaks are caught at the counter.
Lower running cost
No per-seat licences and no separate subscriptions for billing, inventory or attendance. One system to run and maintain.
Faster turnaround
Auto-calculations, one-screen entry and approval, and per-investigation reporting move samples from received to signed faster.
Referrer loyalty
Doctors get their own portal to place orders and pull reports instantly. Convenience keeps referrals coming back.
Staff accountability
Geofenced, face-verified punches and a full audit log settle disputes over attendance and result edits before they start.
Room to grow
The foundation is built to add a second branch or a partner lab without re-buying or rebuilding.
Workspace
Today a lab's paperwork (QC logs, SOPs, temperature charts, vendor bills, outside reports, prescriptions) ends up scattered across personal Google Drives, WhatsApp groups, Excel files on one PC and pen drives. The Workspace brings all of it inside the same system, on the same private database, behind the same login and roles.
| A · Date | B · Samples | C · Revenue ₹ | D · Avg TAT (h) | E · Reagent used | |
|---|---|---|---|---|---|
| 1 | Sep 26 | 142 | 48,650 | 5.4 | Glucose kit ×3 |
| 2 | Sep 27 | 118 | 41,200 | 4.9 | Glucose kit ×2 |
| 3 | Total | =SUM(B1:B2) → 260 | 89,850 | 5.2 |
Illustrative mock-up. Shaded cells are pulled live from the LIS (samples, billing, TAT, stock), so nobody retypes numbers the system already has.
Folders per department, drag-and-drop upload, in-browser preview of PDFs and images, version history, a 30-day trash, and full-text search, including OCR on scanned documents.
A familiar grid with formulas, filters, charts and several people editing at once. Opens and exports .xlsx, so existing Excel registers move over as they are.
Insert live tables of daily registrations, collections, referrer business, stock balances or attendance. They refresh on their own, which Google Sheets can't do against your private database.
Prescriptions, ID proofs, outside reports and histopath images attach to the patient and the order, so they show up at result entry and on the pathologist's screen.
Levey-Jennings charts with Westgard flags, temperature logs, reagent opening logs, equipment maintenance, daily cash closing and staff training records, all set up from day one.
Sharing follows existing user roles. Every view, edit, download and share is logged. Links can be view-only, time-limited and watermarked with the viewer's name.
Staff and departments get professional email addresses on your lab's own domain, such as reports@, accounts@ or a person's name, instead of personal Gmail IDs. Reports, invoices and replies go out under the lab's name, and the mailboxes stay with the lab when staff leave.
The number of mailboxes and storage per mailbox depend on the database server hosting plan.
Why in-house instead of Google Workspace? Patient documents are sensitive health data. Keeping them on the lab's own server rather than staff members' personal accounts makes it clear who controls the data, supports obligations under India's DPDP Act, and means a resigning employee doesn't walk away with the lab's files. It also avoids per-user Workspace fees, and only this version can read live figures from the lab's own system.
Connected growth
Most labs run their website, their patient follow-ups, their payment gateway and their reports as separate islands, and the owner stitches the picture together in Excel. This system plugs all four into the same system, so a visitor on the website becomes a booking, a payment, a sample, a report and a number on the owner's dashboard without anyone retyping anything.
One patient record runs through every step. Metrics feed back into the CRM, for example to remind a diabetic patient that their HbA1c is due again in three months.
Revenue, last 7 days (₹ thousand)
Referrers this month
Every Monday, automatically
Each week the software compares every referring doctor, collection centre, hospital and corporate client against their own usual pattern. Anyone who has stopped, or slowed sharply, is listed for follow-up before the business is lost for good.
| Client | Usual / week | Last sample | This week | Status | Follow-up |
|---|---|---|---|---|---|
| Clinic A · referring doctor | 24 | 12 Sep | 0 | Stopped | Visit · Field executive |
| Collection centre B | 60 | 27 Sep | 31 | Down 48% | Call · Manager |
| Nursing home C | 15 | 19 Sep | 0 | Stopped | Call · Customer care |
| Corporate client D | 40 | 26 Sep | 22 | Down 45% | Email · Accounts |
Illustrative example. Names and figures are placeholders.
Today's settlement check
| Keyword people search | Page on your website | Google position | Clicks |
|---|---|---|---|
| thyroid test price near me | /tests/thyroid-profile | 4 ▲2 | 312 |
| full body checkup package | /packages/full-body-checkup | 6 ▲3 | 268 |
| home blood sample collection | /home-collection | 9 | 141 |
| HbA1c test cost | /tests/hba1c | 11 ▲5 | 87 |
Basic SEO improves how easily your lab is found. Search rankings depend on Google and competition, so positions are tracked and improved over time rather than guaranteed.
Not a fixed report pack. The metrics are built around the questions the owner actually asks, drawn from data the system already captures, and new ones can be added as questions change.
Revenue & leakage
Referrers & patients
Operations & quality
Cost & margin
Delivered as the owner's live dashboard, a morning summary on WhatsApp, and live tables inside Lab Sheets for anyone who wants to dig further.
MC-FAM-0418
Paid ads and everyday social media activity both bring patients in, but each platform reports only its own numbers. Ad platforms report clicks and leads. They can't tell you which ads actually brought in paying patients. This software pulls the marketing data from Facebook (Meta) and Google Ads into the same system as bookings and billing, so the real cost of every patient and the return on every rupee spent are calculated for you. Metrics from all of your social media accounts sit alongside them, so promotion is planned on evidence.
| Source | Spend ₹ | Leads | Bookings | Revenue ₹ | Cost / booking | Return |
|---|---|---|---|---|---|---|
| GGoogle Ads | 18,000 | 240 | 96 | 1,15,200 | ₹188 | 6.4× |
| fFacebook & Instagram | 12,000 | 310 | 62 | 55,800 | ₹194 | 4.7× |
| All marketing | 30,000 | 550 | 158 | 1,71,000 | ₹190 | 5.7× |
Customer care, from anywhere
With the CRM tailored to your cloud telephony provider, a customer care executive needs only a laptop or phone and an internet connection. Calls, WhatsApp chats and patient records reach them at home exactly as they would at the front desk. the lab can hire good staff from a wider area, at a lower overall cost, without adding office seats.
Incoming call
Registered patient +91 98••• ••421Recent tests
Quick actions
Book home collectionSend report on WhatsAppShare payment linkLog a complaintEverything else it covers
Beyond the core modules, the software covers the rest of running a lab: the bench, quality, patients, marketing, payments, finance, HR and growth. All of it shares one login, one database and one audit trail.
Report status, reports, rejection reasons, samples on hold, critical results and pathologist requests for more details are sent to clients automatically.
Returning patients, recently repeated tests, recollections and reruns are recognised automatically and linked to earlier records.
TRFs from B2B clients are scanned and attached to each order, visible to the lab team to catch inconsistencies and settle any later disputes.
Every week, a list of referring doctors, centres and corporate clients who stopped or sharply reduced samples, with a follow-up task for each.
Professional email addresses on your lab's own domain for staff and departments, within the limits of the database server hosting plan.
A CRM tailored to your cloud telephony provider lets customer care staff handle calls and chats from home, with masked numbers, restricted access and performance tracking.
Keyword-specific pages and links for every test and package, structured data, a sitemap and Google Search Console tracking in one dashboard.
Meta and Google Ads data plus metrics from all social media accounts in one interface, matched to real bookings for true cost per patient, return on spend and content performance.
Tailor-made membership plans, loyalty points and discount coupon codes, applied automatically at billing and tracked for cost and return.
Two-way links with haematology and biochemistry analyzers. Worklists go to the machine and results come straight back, ending transcription errors. Where the analyzer sends units, they are checked against the report unit before a result is accepted.
Flags results that differ sharply from the same patient's previous value, and catches improbable combinations before approval.
Results within the normal range that pass all set conditions are approved automatically for faster reporting. Conditions are easy to change; anything abnormal or critical is held for the pathologist.
Each test carries a target reporting time, and samples running late are flagged on a board before a patient or doctor has to call and ask.
Track samples sent to reference labs, what they charge, and their TAT, and upload their reports into the patient's record.
Structured gross and microscopy templates with images for descriptive specialties, so histopath, cytology and FNAC reports are produced in the same system as routine tests.
IQC with Westgard rules, EQAS tracking, non-conformance and CAPA records, equipment calibration and document control, ready for audit.
When a panic value is approved, the referring doctor is alerted automatically and the call-back is logged with who informed whom and when.
Planned: a safeguard beyond critical values. Results so rare they are almost never genuine are treated as suspect by default — the software will refuse to release them until the value is reconfirmed on the same sample or a repeat sample is collected and tested.
Reports go out the moment they're signed, along with booking confirmations, payment receipts and "sample collected" updates.
Patients book tests or packages, pay by UPI, choose a home-collection slot and download every past report in one place.
Assigned routes, live location, barcode scanning at the doorstep, and payment collection that syncs back to billing.
Enquiries from every channel, a single patient profile, result-based recall reminders, referrer visit tracking, corporate accounts and feedback tickets.
The CRM is tailored to your cloud telephony provider's specifications, so incoming calls pop up the caller's patient profile, missed calls become enquiries, and click-to-call works from any order. WhatsApp Business chats and Facebook, Instagram and Google Business messages land in the same CRM inbox.
Test and package pages generated from the live catalogue, online booking and payment, OTP report download, and QR verification under the lab's own domain.
Dynamic UPI QR on every bill, WhatsApp payment links, and automatic matching of payments to invoices.
Settlements matched to invoices with fees and refunds flagged, plus credit limits and online dues for centres and corporates.
Daily revenue, TAT, referrer performance, discounts given and stock burn on one screen, including on the owner's phone.
Grows the owner dashboard into the full metric set above: leakage, referrer trends, retention, margin per test, and a morning WhatsApp summary.
Monthly statements for each doctor and collection centre, with outstanding balances and business trends, generated without manual work.
GST-ready B2B invoices, daily cash and UPI closing, and a ready export to Tally or the lab's accountant.
Low stock raises a draft PO to the preferred vendor. Goods received update stock, and cost-per-test is worked out from actual reagent use.
The in-house file store and spreadsheets described above, starting with QC and temperature templates.
Assign jobs to staff with a due date, checklist and attachments, and track completion, so recurring lab tasks stop living on paper and WhatsApp.
One shared device at the entrance clocks a whole shift by face, with a phone app for staff who collect samples outside the lab.
Face-verified punches, leave and overtime flow into monthly salary slips, with no separate register to reconcile.
Plan shifts on a roster, apply and track late-arrival fines, and run a staff complaint desk on top of the biometric punches.
Link reports to a patient's ABHA health ID and share them through India's digital health network as a registered health information provider.
Encrypted nightly backups kept in a second location, with a tested restore, so the lab's data survives any single failure.
A second branch or franchise centre with its own stock, staff and pricing, while the owner sees consolidated numbers.
Running costs
Some features run on outside services that charge for their use. These charges are not included in the software. They are borne by the lab and paid directly to the service provider, with each account opened in the lab's own name.
| Service | Used for | Usually billed |
|---|---|---|
| Database server hosting | The dedicated server that holds your lab's data, backup storage and personalised email mailboxes | Monthly or yearly plan |
| WhatsApp Business API | Integration setup and sending reports, reminders, payment links and offers on WhatsApp | Per message or conversation, plus provider plan |
| SMS gateway | OTPs, report alerts and campaign SMS, including DLT registration | Per SMS, prepaid packs |
| Cloud telephony | Virtual numbers, call pop-ups, missed-call capture and click-to-call in the CRM | Per number and per minute |
| Payment gateway | UPI, card, net-banking and payment-link collections | Percentage per transaction |
| Online advertising | Ad budgets spent on Facebook, Instagram and Google campaigns | As set by the lab |
| Other licences & usage fees | Any third-party software licence, domain, SSL certificate, email service or API the chosen features need | As per provider |
Ownership: the data belongs to the lab; the software and its source code remain the developer's intellectual property.
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